Last updated: February 21, 2026
At The Place to Train, we plan staffing, scheduling, and capacity based on active memberships. For that reason, all purchases are final and we maintain a no-refund policy.
No refunds
All payments are non-refundable, including:
- Membership dues (month-to-month and 12 month contracts)
- Enrollment or signup fees
- Drop-in fees
- Class packs or punch cards
- Private lessons
- Events, seminars, and workshops
- Merchandise and apparel (except where required by law)
We do not issue refunds for:
- Unused time, missed classes, or lack of attendance
- Schedule changes or class availability
- Travel, relocation, or changes in personal circumstances
- Injury, illness, or medical restrictions
- Dissatisfaction after purchase
Cancellation notice requirements
Cancellations stop future billing only and do not create a refund for past charges.
- Month-to-month memberships: require 7 days notice before your next billing date to avoid the next charge.
- 12 month contracts: require 90 days notice before your next billing date to avoid additional charges and to allow processing according to your agreement.
If notice is not provided within the required window, your next scheduled charge may still process.
To submit a cancellation request, email: info@theplacetotrain.org.
Limited exceptions
We may issue a refund or credit only in these situations:
- Verified duplicate charges or billing errors
- Unauthorized transactions confirmed after review
- Any refund required by applicable law
When permitted, we may provide a credit instead of a refund.
Chargebacks
If you believe there is an error, contact us first so we can resolve it quickly. Unjustified chargebacks may result in membership suspension and restrictions on future purchases.
Billing questions
Email: info@theplacetotrain.org
Please include your name, the date and amount of the charge, and a brief description of the issue.